Switchvox Unified Communications from Digium

August 1, 2016 Logan Bibby

Switchvox Cloud is Digium’s cloud-based Unified Communications solution for Small and Medium-sized Businesses (SMBs). Switchvox Cloud is more than a hosted IP PBX; it is a full-featured UC cloud solution, affordably priced, starting at $12.99 per user. In addition to receiving reliable, high-quality VoIP phone service for all employees, you also have access to the following features: mobility, call queues, voicemail, unified messaging, presence, chat, IVRs, integration with Salesforce CRM, monitoring, reporting, on-demand recording, and more. All of the features are included with no additional licensing fees required, making Switchvox Cloud the best value for your complete hosted UC solution.

Switchvox Cloud is based on Digium’s award-winning Switchvox business phone system. Recognized as a powerful IP communications system, Switchvox is built for SMBs looking for enterprise-class features at an affordable price. The same features and flexibility of the premises (on-site)-based Switchvox phone system are now available in Switchvox Cloud and are easily accessible to businesses with as few as five users or with hundreds of users.

With Switchvox Cloud you can have access to a business-class phone system while completely eliminating costly CapEx. Now you can add Digium phones to your monthly bill as opposed to exhausting capital up front with hardware. Switchvox Cloud makes it easy to get started with no upfront costs, hassle-free installation and no ongoing maintenance.

 Digium phones are the perfect complement to Switchvox Cloud. Digium phones are uniquely designed to have the tightest integration with Switchvox, making them a true “plug and play” IP phone option for your Switchvox Cloud service offering; and allowing you to easily access key applications directly from your desk phone.

What’s included in Switchvox Cloud?

  • Dedicated local number (DID) per extension
  • Unlimited local and long distance calling per extension (Unlimited plans only)
  • Unlimited extension-to-extension calling
  • HD Voice (where available)
  • Personalized Switchboard for every user
  • Mobile device support
  • Visual Voicemail
  • Detailed reporting
  • Conference calling
  • IVR and auto-attendant
  • Fixed Mobile Convergence (converged phones)
  • Switchvox Softphone for mobile included for every iPhone and Android user
  • Call queues with real-time dashboards and detailed reporting
  • Music-on-hold
  • Personal call rules (fail-over)
  • Presence and collaboration
  • Extension management
  • Instant messaging and video chat
  • Peering
  • Voicemail-to-email
  • Detailed reporting
  • Salesforce CRM integration